The ombudsman for short-term insurance said there had been an increase in complaints about rejected claims related to load-shedding. The reasons for the rejections varied from lapsed policies to certain conditions not being met by the insured.
Mthokozisi Maphumulo, a senior associate at Adams & Adams, has shared how claimants can be successful in claiming for insured items in relation to load-shedding.
These include, but are not limited to, home and house contents such as appliances — fridge, stove, television set, kettle, geyser — and furniture, paintings and musical instruments.
The first step in making sure the claim is rejection-proof is to ensure that the policy is updated at all times.
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Anathi Madubela
Anathi Madubela is a business journalist with a keen interest in the retail sector.
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