Maybe we’ve all been there: craving a quick snack and we want some hot, crispy fries from McDonald’s. However, what happens behind the counter when you request fresh fries might make you surprise. Recently, TikTok and other social media platforms have exposed some less-than-fresh practices at the fast-food giant.
Recently, a McDonald’s employee, who posted as @dresav92, showed what happens when customers ask for fresh fries. Rather than making a new batch, the employee scoops the pre-cooked fries from the warmer and briefly reheats them in the fryer. This practice aims to make the fries hot and crispy without the extra effort of cooking a fresh batch.
The viral TikTok video, which has gained with millions of views, has sparked mixed reactions among viewers. Some customers express indifference, noting that they only care about receiving hot fries, not necessarily fresh ones. One user commented, “As long as they’re hot, I’m happy,” while another stated, “I’ve worked there and done this myself”.
Some customers are fine with reheated fries. Meanwhile, others express health and taste concerns. Reheating fries can sometimes result in uneven heating, potentially leading to cold spots or overcooked areas. In addition, reheating can affect the texture and flavor, making the fries less enjoyable. 2 Some customers have even reported adverse reactions, causing them to avoid McDonald’s fries altogether.
Other chains’s fast-food workers have confirmed that this practice is not unique to McDonald’s. Employees from Burger King, Wendy’s, and Cane’s have admitted to reheating fries instead of making new ones. Though this method saves time and resources, it can be seen as a disservice to customers expecting freshly cooked food.
If you want to guarantee fresh fries, this simple trick is for you: ask for fries with no salt. With this request, the staff have to cook a new batch since the pre-cooked fries are already salted. After that, you can add salt to taste once you receive your fresh, hot fries. This way has been shared by many savvy customers and even confirmed by McDonald’s employees as an effective way to get freshly cooked fries.
Some customers think that they shouldn’t have to resort to special requests to get fresh food. They believe that fast-food establishments should serve fresh fries by default, given that customers are paying for the product. This perspective highlights a broader issue of customer service and quality control within the fast-food industry.
McDonald’s fries are famed for their taste and texture, but the process behind serving “fresh” fries might not always meet customer expectations. By understanding the practices revealed by employees and using tips like requesting no-salt fries, you can enhance your fast-food experience. However, it’s also crucial for fast-food chains to address these concerns and ensure they meet customer expectations consistently.
